Analista de Suporte Júnior

Role Overview

This role is an excellent opportunity for someone early in their career who wants to grow in a customer and technical support environment focused on fiscal and tax solutions. You will be part of a technology-driven organization that supports professionals in navigating complex tax regulations through reliable software solutions.

What You Will Do

Provide high-quality customer support by understanding, analyzing, and resolving functional and technical issues reported by clients. Handle client interactions via phone and ticketing systems, ensuring clear, structured, and timely communication.

Why It Might Be a Fit

It is a great fit for someone who enjoys problem-solving, learning continuously, and supporting clients in critical business processes.

Requirements

• Basic understanding of municipal, state, and federal tax concepts.
• Previous experience in customer service, technical support, or client-facing roles.
• Strong communication skills, with the ability to explain technical or functional issues clearly.
• Analytical mindset with the ability to investigate, reproduce, and troubleshoot system issues.
• Ability to work with ticketing systems and support tools in a structured environment.
• Detail-oriented with strong organizational and follow-up skills.
• Willingness to learn and develop knowledge in tax-related software solutions.
• Team-oriented attitude with the ability to collaborate across technical and functional teams.

Benefits

• Hybrid work model with flexibility between remote work and office presence (depending on role structure).
• Flexible policies supporting work-life balance, including the ability to work remotely for limited periods annually.
• Continuous learning and professional development programs focused on technical and career growth.
• Comprehensive benefits package including healthcare, wellness, and mental health support.
• Performance-based incentives and structured career progression opportunities.
• Inclusive and collaborative work culture focused on learning, innovation, and teamwork.
• Paid volunteer days and participation in social impact and ESG initiatives.
• Exposure to a global organization with strong expertise in tax, legal, and compliance technology.