Chargé(e) Support Client
JobMadaAntananarivo, Analamanga, Madagascar
Posted December 9, 2025
Full Time
About the Company
JobMada is Madagascar’s premier online job portal and mobile application, designed to keep job seekers and employers connected to the local employment market. The platform offers a comprehensive suite of services, including job listings, professional training, and career management tools, all accessible through its user‑friendly mobile app. By combining a robust job board with targeted training resources, JobMada empowers users to advance their careers and acquire new skills. Its focus on a mobile‑centric experience and deep local market knowledge sets it apart as the go‑to destination for talent and opportunity in Madagascar.
Job Description
We are recruiting a Client Support Officer & SaaS Product for a European company publishing a web and mobile platform. The role is based in Antananarivo, Madagascar, and involves providing support to users, managing tickets, and collaborating with various teams.
Requirements
- Fluent French written and spoken
- Excellent level of English (written + oral)
- Ease with a complex SaaS
- Reproduction and documentation of bugs
- Tools: ticketing, Google Workspace / Microsoft, visio
- Product curiosity, desire to understand in depth
- Calm, professionalism, reassuring tone
- Service sense + solution-oriented posture
Benefits
- CDI based in Antananarivo
- Modern offices: fiber, Starlink, high-performance equipment
- Attractive salary, rapid evolution according to your progression
- Private health insurance
- Meal tickets
- Transport subsidy
- Performance bonuses
- European and Malagasy HR accompaniment on a daily basis
