Practice Manager - Customer Success

The Practice Manager – Customer Success will lead and manage the client service team to ensure timely, high-quality service delivery and strong client relationships. The ideal candidate should possess a Bachelor’s degree in Business, Management, or a related field, with a minimum of 7 years of experience in client service, account management, or consulting, and strong leadership and communication skills.

Requirements

• Leading and managing the client service team
• Developing and implementing client service strategies
• Acting as the primary point of contact for key clients
• Monitoring team performance and providing coaching and development to team members
• Collaborating with cross-functional teams
• Identifying opportunities for service improvement and driving initiatives to enhance the overall client experience
• Managing budgets, resource allocation, and operational efficiency within the client service function
• Driving the adoption of tools, frameworks, and methodologies to improve service quality, consistency, and operational excellence

Benefits

• Opportunity to work with a global IT professional services leader
• Collaborative and dynamic work environment
• Competitive salary and benefits package