Field IT Engineer

We are looking for a Field IT Engineer to support the Irish end user community in their day to day IT activities. The primary responsibility of this role is to support local users and users working remotely, providing Level 1.5 and 2 IT Support.

Requirements

• Relevant qualification in Computer Science, Engineering, Microsoft certification or related discipline
• 1-2 years’ experience in a client support role
• Excellent verbal and written communication/documentation skills
• Effective communicator of technical material to a non-technical audience at various levels
• Ability to establish and maintain high levels of client trust and confidence
• Ability to manage and take ownership of ticket queues
• Desirous to engage in special projects to foster professional growth