IT Field Engineer

The IT Field Engineer is responsible for the installation, maintenance, troubleshooting, and support of an organization’s IT infrastructure. Key responsibilities include providing second-level support to employees or clients, managing and supporting Windows 11, mobile devices and macOS environments, and documenting technical issues and solutions.

Requirements

• Install, configure, and set up IT equipment
• Provide technical support to users
• Document technical issues and solutions
• Manage and support Windows 11, mobile devices and macOS environments
• Utilize ServiceNow ticketing system
• Collaborate with cross-functional teams
• Provide comprehensive user training and support
• Maintain documentation of technical procedures and solutions
• Provide on-site and remote technical support
• Handle customer complaints and resolve issues promptly
• Stay up to date with product knowledge, new technologies, and industry trends