Patient Scheduling Specialist

The Patient Scheduling Specialist works as a part of the Patient Care Team and assists with the overall scheduling experience. Provides excellent customer service to all patient contacts via phone and electronic communication and ensures timely patient access to appropriate levels of care.

Requirements

• Communicate with patients in a courteous and professional manner via telephone and other forms of electronic communication
• Direct calls and create detailed and complete telephone encounters on behalf of patients, outside providers, and pharmacies
• Ability to interpret patient and external provider wants and needs to ensure proper and timely routing of telephone messages and phone calls
• Ability to stay calm and follow outlined procedures in moments of patient crisis
• Navigates through the patient chart and documents to find requested information for patients and external providers
• Schedules appointments in JHC's EHR
• Promotes the Team-Based Care Model by participating in monthly team meetings and all other as-needed team meetings as scheduled by the supervisor
• Reminds patients in a pleasant manner of the date, time, and location of the appointment and the provider that the patient is scheduled to see
• Reschedules and cancels patient appointments as necessary
• Demonstrates exceptional listening skills via telephone
• Monitors incoming texts, Live Chat messages, and appointment reminder software to ensure there are timely and accurate responses
• Must be able to meet outlined productivity goals each week while working in a fast-paced environment that requires the ability to multi-task

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Paid Time Off
• Life Insurance