Product Enablement & Support Specialist

At Journal Technologies, we're seeking a motivated and detail-oriented Product Enablement and Support Specialist to join our team. The role combines software support engineering, product expertise, and platform enablement, and requires strong technical skills and a proactive approach to building scalable knowledge and training resources.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field
• 3+ years of experience in technical support engineering, QA automation, system implementation, or platform training
• Familiarity with REST APIs, XML/JSON, basic SQL, and platform configuration practices
• Experience with support systems, documentation tools, and knowledge base platforms
• Comfortable reading code (Java preferred), inspecting logs, and performing root cause analysis on software issues
• Strong understanding of product life cycles and go-to-market strategies
• Excellent written and verbal communication and presentation skills
• Experience working cross-functionally with Product, Sales, Marketing, and Customer Success teams
• Analytical mindset with the ability to assess metrics and derive actionable insights
• Highly organized, with a proactive approach to problem-solving and stakeholder management
• Ability to manage multiple tasks and deadlines efficiently
• Ability to implement and adhere to Knowledge Management standards and methodologies

Benefits

• Competitive compensation
• Quality medical, dental and vision coverage
• Competitive paid time off as well as paid holiday time
• 401(k) retirement (US) and GRRSP (CDN) programs
• Annual professional development funds - $1,500 USD annual per employee
• Book subscriptions with an extensive library in each office for personal and professional growth
• Flexible working hours
• Ability to work from a remote location or office
• Personal meetings with direct managers approximately every four to six weeks
• Travel opportunities between Journal Technology offices and with clients