Senior Technical Support Analyst

Journal Technologies is seeking an experienced Senior Technical Support Analyst to join their technical support efforts, focusing on hosted solutions and providing general technical support. The ideal candidate will be a technical expert and problem-solver, capable of managing complex technical issues.

Requirements

• Bachelor’s degree, or equivalent work experience, in Information Technology preferred or related experience.
• 5+ years of technical support experience with web hosted, on premise and cloud-based, software applications.
• Understanding of various platforms (Java, HTML, SQL).
• Proficiency with scripting languages is a plus (Groovy, JavaScript, etc.).
• SQL development experience (e.g., PL/SQL, Transact-SQL).
• Familiarity with report software such as Crystal Reports is a plus.
• Experience supporting Java applications.
• Experience in the justice field and terminology would be an asset.
• Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset.

Benefits

• Competitive compensation based on skills, experience, and years of service.
• Quality medical, dental and vision coverage.
• Competitive paid time off as well as paid holiday time.
• 401(k) retirement (US) and GRRSP (CDN) programs.
• Annual professional development funds - $1,500 USD annual per employee.
• Book subscriptions with an extensive library in each office for personal and professional growth.
• Flexible working hours which you can coordinate with your supervisor.
• Ability for employees to work from a remote location (e.g., home) or office.
• Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.
• Travel opportunities between Journal Technology offices and with clients.