Journeys - Bilingual Spanish/English Phone Support Representative - Onsite
JourneysNashville, Tennessee, United States
Posted March 3, 2026
Full Time
About the Company
Journeys is a teen-focused retail leader operating over 800 stores across the United States, Puerto Rico, and Canada, offering a curated selection of footwear and specialty apparel from top brands such as Converse, Vans, Dr. Martens, UGG, Adidas, Timberland, Birkenstock, Crocs, and Hey Dude. The company differentiates itself through strategic artistic partnerships, event sponsorships, and exclusive collaborations with musicians that create a vibrant, culturally relevant shopping experience. Its in‑store environment is energetic and inclusive, with passionate staff encouraging self‑expression and community engagement through charitable events and volunteer programs. Journeys positions itself as more than a retailer—an attitude you can wear—and actively seeks talented individuals to join its dynamic team.
Job Description
Deliver exceptional service to internal and external customers, resolve inquiries across multiple communication channels, and uphold company values.
Requirements
- Communicate with customers via phone, chat, SMS, and email
- Foster strong customer relationships
- Work cross-functionally with internal teams
- Meet individual and team performance metrics
- Serve as a brand ambassador
- Apply coaching, feedback, and training
- Ensure the security and privacy of customer information
- Perform additional duties as required
