Head of Support

JouwWeb is a fully bootstrapped SaaS company seeking a Head of Support to lead the international Customer Success organisation, developing a multi-year strategy towards 1 million customers and translating it into a scalable operating model.

Requirements

• 7 to 10+ years of experience in Customer Success or Support
• Experience leading teams in a scale-up or international growth phase
• Demonstrable impact on retention, efficiency, and customer satisfaction
• Strong analytical skills, data-driven mindset, and financial acumen

Benefits

• Competitive salary based on knowledge and experience
• Bonus scheme
• Learning and development budget equal to 5 percent of annual salary
• Solid pension plan with no personal contribution
• Hybrid work environment
• Significant freedom and responsibility to shape an international organisation
• Professional yet informal work environment