Head of Support

We are seeking a Head of Support to lead our international Customer Success organisation and drive growth towards 1 million customers. The ideal candidate has 7-10+ years of experience in Customer Success or Support, with a proven track record of retention, efficiency, and customer satisfaction. The role involves developing a multi-year strategy, designing and scaling the team structure, and structurally translating customer insights into product improvements.

Requirements

• 7 to 10+ years of experience in Customer Success or Support
• Experience leading teams in a scale-up or international growth phase
• Demonstrable impact on retention, efficiency, and customer satisfaction
• Strategic experience or close collaboration with executive leadership
• Strong analytical skills, data-driven mindset, and financial acumen

Benefits

• Competitive salary based on knowledge and experience, including a bonus scheme
• Learning and development budget equal to 5 percent of annual salary
• Solid pension plan with no personal contribution
• Hybrid work environment with fixed team days at our office in Eindhoven
• Significant freedom and responsibility to shape an international organisation