Head of Customer Support

We are seeking an experienced Head of Customer Support to build, lead, and continuously improve our customer support operations. The ideal candidate is a highly organized operator with many years of experience leading customer support teams and implementing modern support systems using automation and AI tools.

Requirements

• 5+ years of experience leading or managing customer support teams
• Strong experience implementing and managing help desk platforms (Freshdesk, Zendesk, Intercom, etc.)
• Experience building support workflows, automations, and knowledge bases
• Experience using AI tools in customer support operations
• Strong leadership and organizational skills
• Excellent communication and problem-solving ability
• Ability to build systems and processes from the ground up

Benefits

• Comprehensive knowledge base and help center
• Clear support processes and internal playbooks
• Automation and AI tools for customer support workflows
• Continuous improvement of the overall customer support experience