Head of Customer Support

Head of Customer Support is responsible for building, leading, and improving customer support operations, including designing and managing support infrastructure, leading and managing support team, and implementing automation and AI tools.

Requirements

• 5+ years of experience leading or managing customer support teams
• Strong experience implementing and managing help desk platforms (Freshdesk, Zendesk, Intercom, etc.)
• Experience building support workflows, automations, and knowledge bases
• Experience using AI tools in customer support operations
• Strong leadership and organizational skills
• Excellent communication and problem-solving ability
• Ability to build systems and processes from the ground up

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement