Head of Customer Support
QuickTeamNew York, United States
Posted March 15, 2026
Full Time
About the Company
QuickTeam provides a variety of remote professional services, such as virtual assistance, at an affordable rate of $8/hour.
Job Description
Head of Customer Support role leading customer support operations, designing and managing support infrastructure, and overseeing a support team.
Requirements
- 5+ years of experience leading or managing customer support teams
- Strong experience implementing and managing help desk platforms
- Experience building support workflows, automations, and knowledge bases
- Experience using AI tools in customer support operations
- Strong leadership and organizational skills
- Excellent communication and problem-solving ability
- Ability to build systems and processes from the ground up
Benefits
- Commuting Reimbursement
- Flexible work hours
- Generous Paid Time Off
- 401k Matching
- Health insurance
- Retirement plan
- Paid holidays
- Professional development opportunities