The Chief Operations Officer (COO) provides enterprise-wide leadership and translates the Company's business strategy and values across all regions, channels, and functions. The COO serves as the voice of Operations to internal stakeholders, brand partners, vendors, and customers worldwide and has primary responsibility for building and scaling the infrastructure that enables sustainable growth across multiple geographies, channels, product categories, and brands.
Requirements
- Serve as an integral member of the executive team, co-developing company-wide strategic goals with a focus on how end-to-end global operations, supply chain, and facilities can strengthen the Company's strategic position.
- Deeply understand the fundamentals of the business, operations, and customers in each region and guide operational investments—people, processes, systems, and physical assets—to the areas most critical for long-term growth, profitability, and resilience.
- Own the global supply chain strategy from source to customer, including procurement, production planning, inventory management, transportation, customs and trade compliance, and last-mile delivery.
- Build and optimize a multi-node global logistics and distribution network (internal and third-party) that delivers world-class service levels, cost efficiency, and agility across all channels and regions.
- Lead all aspects of supply planning and long-range capacity planning, working cross-functionally with demand planning, product, sales, and finance, and regional leadership.
- Ensure appropriate global capacity, inventory positioning, and contingency planning so the Company can consistently deliver against its commercial plans and manage volatility in demand and supply.
- Set the strategic and tactical direction for global production and strategic sourcing, and procurement, aligned with the Company's mission, global sourcing strategies, stakeholder expectations, and Environmental, Social, and Governance (ESG) commitments.
- Establish and manage a diversified global supplier and factory base, including second-tier suppliers, that balances cost, quality, speed, risk, and sustainability.
- Provide executive oversight for the Company's global facilities portfolio, including offices, distribution centers, manufacturing/assembly sites, and other operational locations.
- Ensure facilities are planned, designed, maintained, and operated to support business continuity, productivity, employee experience, and brand standards while optimizing lifecycle cost, utilization, and environmental performance.
- Establish and oversee a comprehensive global health, safety, security, and Health, Safety, Security, and Environment (HSSE) program across all operations and facilities.
- Ensure compliance with all applicable international, federal, state, and local regulations, including workplace safety, environmental standards, product safety, and international trade and customs requirements.
- Champion a culture of safety, risk awareness, and incident prevention and ensure robust crisis management, business continuity, and security protocols for people, products, sites, and information.
- Build and continuously improve processes, technology, and teams to support effective pick/pack/ship, returns, and value-added services operations across a global network of distribution and fulfillment centers.
- Assess and execute on the need for additional distribution facilities, automation, outsourcing, and nearshoring/offshoring strategies to prepare for current and future growth in all channels.
- Drive continuous interaction with Manufacturing, Engineering, Product, and regional partners to ensure global quality and reliability requirements are defined, understood, and met.
- Lead the development, implementation, and continuous improvement of the Company's global quality systems, including product quality, supplier/factory performance, second-tier suppliers, and end-to-end process quality assurance and quality control.
- Champion a culture of operational excellence leveraging KPI-driven management, Lean/Six Sigma, and digital tools to improve service, cost, speed, safety, and sustainability.
- Attract, develop, and retain a high-performing, globally distributed operations organization.
- Build strong, diverse teams and scalable processes for growth, ensuring clear accountability, succession planning, and leadership development across regions and functions.
- Foster a culture of collaboration, inclusion, continuous improvement, and customer-centricity that reflects the Company's values.
- Build strong relationships with brand partners, distributors, key customers, strategic suppliers, and third-party logistics and facilities partners worldwide.
- Serve as a trusted advisor to the President/CEO/Founder and the leadership team, providing data-driven insights, operational risk assessments, and recommendations to support strategic decisions and capital allocation.
Benefits
- Competitive salary
- Benefits (medical, dental, vision, 401k match, life insurance, pet insurance)
- Company gym with access to personal trainer (HQ)
- On-site Kitchen (HQ)
- Paid Parental Leave
- Summer Hours (Memorial Day through Labor Day)
- Responsible Time Off (aka Unlimited Vacation)
- 13 Company holidays
- Professional development workshops
- Employee product discounts on selected brands
