Platform Specialist

Jump is transforming the live sports experience with its end-to-end fan engagement platform. As a Platform Specialist, you'll help deliver top-tier ticketing support for sports clients, managing details that make seamless fan experiences possible.

Requirements

• Contribute to the technical implementation of new clients
• Assist with the setup and configuration of ticketed events within the Jump Enterprise Platform
• Process special ticket operations requests
• Create and maintain operational documentation
• Train new hires
• Troubleshoot common issues related to ticket delivery, scanning, and mobile access
• Support quality control efforts
• Lead client operations calls
• Support live events remotely or on-site

Benefits

• Remote first
• Competitive salary and equity
• Flex PTO policy
• 401(k)
• Generous medical, dental and vision plans
• 16 weeks paid parental leave for primary and secondary caregivers
• $1,000 reimbursement for work-from-home tech setup
• $1,000 reimbursement for learning and development
• Company-paid sustainability subscription