Jump is transforming the live sports experience with its end-to-end fan engagement platform. As a Platform Specialist, you'll help deliver top-tier ticketing support for sports clients, managing details that make seamless fan experiences possible.
Requirements
- Contribute to the technical implementation of new clients
- Assist with the setup and configuration of ticketed events within the Jump Enterprise Platform
- Process special ticket operations requests
- Create and maintain operational documentation
- Train new hires
- Troubleshoot common issues related to ticket delivery, scanning, and mobile access
- Support quality control efforts
- Lead client operations calls
- Support live events remotely or on-site
Benefits
- Remote first
- Competitive salary and equity
- Flex PTO policy
- 401(k)
- Generous medical, dental and vision plans
- 16 weeks paid parental leave for primary and secondary caregivers
- $1,000 reimbursement for work-from-home tech setup
- $1,000 reimbursement for learning and development
- Company-paid sustainability subscription