Ticketing Operations Specialist
Ticket EvolutionAtlanta, Georgia, United States
Posted April 9, 2026
Full Time
About the Company
Victory Live is a private equity-backed technology company aimed at maximizing distribution and yield for live event ticket inventory.
Job Description
Victory Live is a technology company that provides a software platform for the live ticketing industry. The Ticketing Operations Specialist will manage the day-to-day ticket fulfillment process, supporting Partners, Travel Agents, and Customers via phone and email, and providing technical assistance related to API integrations with partner and automation platforms.
Requirements
- Manage the day-to-day ticket fulfillment process
- Support Partners, Travel Agents, and Customers via phone and email
- Provide technical assistance related to API integrations with partner and automation platforms
- Execute daily fulfillment processes and protocols
- Utilize primary ticketing systems to deliver tickets to buyers
- Process end-customers in the purchasing and fulfillment of ticket orders
- Apply marketplace policies to orders and handle claims protocols
- Prioritize and respond to e-mails and phone calls in a fast-paced environment
- Assist Clients with requests and escalate requests to appropriate teams or individuals
- Build sustainable relationships with Clients through open and interactive communication
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- 401k Matching
