CRM Senior Analyst [Vaga Afirmativa para PCD]

Transforming the justice system with technology is not a trivial challenge. We are at a turning point: the GenAI revolution is redefining the market, and we have a rare opportunity to lead the technological transformation of the Brazilian judicial system.

Requirements

• Solid experience in CRM, preferably in high-growth companies (Scale-ups) or subscription products.
• Mastery of high-level orchestration tools (e.g. Braze, Insider, Salesforce Marketing Cloud, Customer.io).
• Advanced data analysis skills (Excel/Sheets is mandatory; SQL or BI tools like Looker/Tableau are significant differentiators).
• Proven experience in retention, reactivation, and LTV metrics.
• Ability to identify bottlenecks in the journey and propose end-to-end solutions without constant supervision.
• Pleasure in getting your hands dirty, from setting up segmentation to firing the campaign.