The Legal Aid Agency is seeking a Senior Caseworker to join the Exceptional and Complex Cases Team (ECCT) to process complex casework and high-profile cases in accordance with Key Performance Indicators (KPI) on quality and processing time.
Requirements
- Established analytical and numerical skills with experience in making accurate evidence-based decisions in line with statutory / regulatory framework and guidance
- Ability to negotiate successful outcomes effectively using influencing skills whilst building effective relationships with a wide range of stakeholders
- Effective communication skills both written and verbal, including the ability to clearly explain and defend your decisions
- Demonstration of resilience in dealing with sensitive evidence that can be novel and challenging
- Established organisational skills demonstrating the ability to work independently and meet challenging deadlines
- IT Literate – a good knowledge of Microsoft office and digital technology
