Customer Support Advocate, Employees

Justworks is looking for a Customer Support Advocate to join their team. The ideal candidate will have 4+ years of professional experience in customer service, preferably in B2B SaaS or contact center environments. The role involves managing inbound inquiries from small business customers' employees, providing expert-level support, and resolving issues related to product and service offerings. The company offers a welcoming and casual environment, great benefits, wellness program offerings, and a positive team culture.

Requirements

• 4+ years of professional experience in customer service
• Strong customer service instincts and comfort handling challenging situations over the phone
• Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms
• Proven self-starter, taking ownership and accountability over your work

Benefits

• Great benefits
• Wellness program offerings
• Company retreats
• Ability to interact with and learn from leaders in the startup community