Customer Support Representative II
Nathan E DemoSan Francisco, California, United States
Posted August 28, 2015
Full Time
About the Company
Nathan, a Cadmus Company, is an international economic and analytics consulting firm providing practical solutions to government and commercial clients globally. Specializing in areas like international development, litigation, infrastructure finance, and regulatory consulting, Nathan offers comprehensive analysis, technical advice, and strategic solutions for sound decision-making. With offices in the US, London, India, and over 40 program offices worldwide, Nathan is renowned for its technical and service excellence.
Job Description
This customer support representative II role involves providing support to clients via email and phone. Responsibilities include understanding customer goals, resolving issues, providing product knowledge, and continuously improving customer care processes. The ideal candidate will be analytical, detail-oriented, and possess strong communication skills.
Requirements
- Prior applicable experience in a technical support or professional services environment
- A 4 year degree and/or 5+ years of demonstrated industry experience
- Demonstrated analysis, problem solving and troubleshooting expertise
- Comfortable interacting with all levels of management and roles within the client organization
- Ability to effectively prioritize and escalate customer issues
- Excellent communication and presentation skills
- Detailed, organized and results oriented