Customer Support Representative
Nathan E DemoSan Francisco, California, United States
Posted June 25, 2014
Full Time
About the Company
Nathan, a Cadmus Company, is an international economic and analytics consulting firm providing practical solutions to government and commercial clients globally. Specializing in areas like international development, litigation, infrastructure finance, and regulatory consulting, Nathan offers comprehensive analysis, technical advice, and strategic solutions for sound decision-making. With offices in the US, London, India, and over 40 program offices worldwide, Nathan is renowned for its technical and service excellence.
Job Description
This Customer Support Representative position will involve providing email and phone support to clients, understanding their needs, and offering expert product knowledge. The role focuses on improving internal customer care processes, resolving issues, and identifying improvements based on experience and data.
Requirements
- Prior experience in a technical support or professional services environment
- A 4-year degree and/or 5+ years of demonstrated industry experience
- Demonstrated analysis, problem solving and troubleshooting expertise
- Excellent communication and presentation skills
- Detailed and organized skills
- Strong work ethic and a positive attitude