Field Service Technician II (Southeast MI)
K Group CompaniesGrand Rapids, Michigan, United States ā¢ Novi, Michigan, United States
Posted May 29, 2026
Full Time
About the Company
K Group Companies is a locally owned and operated group of technology companies with a strong focus on Michigan.
Job Description
The Field Service Technician Level II will configure and program devices, oversee system commissioning, and deliver customer training. The role requires leadership abilities and advanced skills in device configuration, project management, and customer satisfaction.
Requirements
- Execute all Level 1 installer roles and responsibilities
- Demonstrate exceptional organizational skills
- Exhibit a deep understanding of project scopes and service expectations
- Assume leadership responsibilities and mentor Level 1 installers
- Establish and maintain regular communication channels with Project Delivery Coordinators, Project Managers, and customers
- Pursue ongoing professional development opportunities
- Skillfully perform Factory Authorized Testing (FAT) of products
- Demonstrate proficiency in system configuration and commissioning
- Embrace the flexibility of the role and accept additional job duties
Benefits
- Paid Time Off (PTO)
- Volunteer Paid Time Off (VTO)
- 100% employer paid family health insurance premium
- 100% employer paid disability insurance
- 100% employer paid dental & vision insurance
- 401k with Safe Harbor contributions from company annually
- Profit sharing opportunities
- Bonus programs