Field Service Technician Level II – Indianapolis, Indiana

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Indianapolis, Indiana area. The role will encompass expertly configuring and programming devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level.

Requirements

• Execute all Level I installer roles and responsibilities
• Demonstrate exceptional organizational skills in handling project and service tickets
• Exhibit a deep understanding of project scopes and service expectations
• Assume leadership responsibilities by delegating tasks within the team's capabilities
• Mentor Level 1 installers and maintain high standards
• Establish and maintain regular communication channels with Project Delivery Coordinators, Project Managers, and customers
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products
• Purse ongoing professional development opportunities to further enhance contribution to the team
• Skillfully perform Factory Authorized Testing (FAT) of products before installation
• Demonstrate proficiency in system configuration and the successful commissioning of systems
• Embrace the flexibility of the role by willingly accepting additional job duties

Benefits

• Competitive base salary based on experience
• Bonus and commission programs
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 100% employer paid family health insurance premium
• 100% employer paid disability insurance
• 100% employer paid dental & vision insurance
• 401k with Safe Harbor contributions from company annually
• Profit sharing opportunities