Senior Customer Success Manager - Enterprise Health Systems

Senior Customer Success Manager role at K Health, responsible for owning the post-launch product relationship with health-system partners, helping clinics adopt and grow on K's platform, and turning partner needs into scalable product priorities.

Requirements

• 5+ years of experience in customer success, product management, enterprise product, implementation, or a similar client-facing product role.
• Strong ability to manage complex stakeholders across external partners and internal teams.
• Ability to understand product deeply and technically across both patient and provider experiences.
• Comfort working with healthcare workflows, clinical stakeholders, and operational teams.
• Ability to translate partner requests into scalable product needs instead of one-off solutions.
• Strong communication skills, especially in client-facing meetings and executive-level updates.
• Enough technical depth to understand APIs, integrations, platform constraints, and tradeoffs.
• Experience working with program management, product operations, engineering, growth, and clinical teams.

Benefits

• Hybrid work schedule with weekly lunches and stocked fridges
• Monthly social committees for company events
• 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
• Stock options for every full-time employee
• Paid parental leave
• 401k benefit
• Commuter Benefits
• Competitive health, dental, and vision insurance options