Senior Customer Success Manager, Health Plans

Sword Health is looking for a Senior Customer Success Manager to join our fast-paced and dynamic Health Plan Customer Success team. The ideal fit will be an organized, detail-oriented, resourceful, and naturally collaborative individual with a passion for delivering better healthcare to those who need it most.

Requirements

• 5+ years of experience in enterprise-level customer success/account management or roles
• Experience with managing national and regional health plans across fully insured, ASO, and Medicare lines of business
• Strong understanding of the payor financial landscape, including medical loss ratios (MLR) and value-based care models.
• Strong process orientation, with an ability to identify needs and execute projects that improve our Customer Success practice and relationships with partners.

Benefits

• Comprehensive health, dental and vision insurance
• Life and AD&D Insurance
• Financial advisory services
• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)
• Health Savings Account
• Equity shares
• Discretionary PTO plan
• Parental leave
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family