Senior Customer Success Manager

9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions. As a Senior Customer Success Manager, you will own and lead a portfolio of strategic clients and guide them through successful implementation, adoption, and expansion of the 9amHealth solution.

Requirements

• 5-8 years of experience in healthcare customer success, account management, or client partnerships
• Proven experience managing complex or enterprise healthcare accounts
• Strong project and stakeholder management capabilities
• Executive-level communication and presentation skills
• Experience leading cross-functional initiatives in remote or distributed teams

Benefits

• Comprehensive benefits package
• Flexible PTO and work from home options
• Professional development budget and continuing education support
• Health, dental, and vision insurance