Client Success Specialist

9amHealth is seeking a Client Success Specialist to manage escalations, operational exceptions, and internal coordination across client accounts. The role is not client-facing and works closely with Senior Client Success Managers to ensure timely resolution of issues impacting employer clients and members.

Requirements

• 2-4 years of experience in operations, customer success, support, or healthcare operations
• Experience working in a startup or fast-growing company preferred
• Strong problem-solving and analytical skills
• Exceptional organizational skills and attention to detail
• Ability to manage multiple issues simultaneously in a fast-paced environment
• Strong cross-functional communication skills
• Experience with tools such as Slack, Zendesk

Benefits

• Comprehensive benefits package including health, dental, and vision insurance
• Flexible PTO and work from home options
• Professional development budget and support continuing education