Information Technology Trainer, Client Training Services

As an Information Technology Trainer, Legal Industry at K2 Services, you will support leading law firms by developing and delivering high-quality training across a range of technology applications and provide exceptional training experiences for their end users.

Requirements

• Develop, customize, and deliver effective training sessions tailored to legal professionals, covering core technology and productivity tools, new hire onboarding, continuous skill development, and training aligned with IT initiatives.
• Create training courses and design professional training resources including eLearning, quick reference guides, reference manuals, and microlearning videos.
• Serve as a key contributor in firmwide IT deployments, including testing of new software and laptop images, collaborating with engineers to troubleshoot issues, and providing end-user support and training.
• Conduct training needs analysis to identify skill gaps and propose targeted learning solutions.
• Facilitate multiple simultaneous training projects, balancing deadlines with attention to detail.
• Provide ongoing training recommendations to stakeholders to align with business needs and user proficiency.
• Track and report on training effectiveness, including user feedback and system adoption metrics.
• Manage training administration, such as registration, records, and communications, while promoting upcoming learning opportunities.
• Handle the administration of the client’s Learning Management System.
• Provide end-user support as appropriate for software related questions.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health insurance
• Other benefits mentioned