IT Help Desk Support Level 2 - MSP

Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA area seeking a Help Desk Support Level II Technician. The individual should have proven experience with technology and outstanding personal communication skills.

Requirements

• Work with sales to provide pre- and post-sales support
• Deploying and managing Windows Servers and Active Directory
• Designing Local Area Networks
• Implementing and monitoring network security
• Optimizing and maintaining network software and hardware
• Building and deploying file servers and cloud computing solutions
• Configuring and deploying VOIP solutions
• Performing network infrastructure troubleshooting
• Manage Microsoft Exchange Server
• Telephone solutions
• Monitors alert systems and take appropriate action as per guidelines.
• Receive escalated service requests requiring an enhanced response.
• New User On-boarding

Benefits

• challenging work
• career opportunities
• pleasant work environment
• ongoing training