IT Help Desk Support - Level I (MSP)
K2 StaffingScottsdale, Arizona, United States
Posted May 12, 2025
Full Time
About the Company
K2 Staffing is a veteran recruiting firm built on four decades of business and talent-placement expertise. The company specializes in sourcing and retaining high-quality professionals for long-term roles, using a rigorous discovery process that yields customized hiring plans tailored to each client's needs. By combining advanced technology with a 'high-tech, soft-touch' approach, K2 delivers precise candidate matches while maintaining personal relationships that prevent short-term hires and costly misplacements. Its commitment to both candidate and client success makes K2 a trusted partner for organizations seeking lasting talent solutions.
Job Description
Our client is a leading Managed Services Provider (MSP) in Scottsdale, AZ seeking an IT Helpdesk Support Level I with experience in Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Requirements
- End-User assistance
- Point person with Windows Desktop related issues
- Assist with Windows Servers
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
- Network Services and Equipment Installation
- LAN/WAN Installation and Maintenance Support
- Network Hardware Support and Installation
- Door card access, wander guard, lighting, HVAC
- Remote Management & Monitor (RMM) software experience
- PSA (or Ticketing) software experience
- History of network and firewall administration
- Basic knowledge of network, server, and workstation troubleshooting knowledge
- Excellent customer service skills
- Excellent written and verbal communication skills
- Reliable work ethic
- A willingness to learn and grow