IT Help Desk Support - Level II
K2 StaffingWinston-Salem, North Carolina, United States
Posted May 12, 2025
Full Time
About the Company
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Job Description
Our client is a leading IT Solutions Company in the Winston-Salem, NC area and they are in need of a Help Desk Support Level II Technician.
Requirements
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Install antivirus software and ensure virus definitions are up to date.
- Network firewall and switch administration and maintenance.
- Optimizing and maintaining network software and hardware
- Building and deploying file servers and cloud computing solutions
- Configuring and deploying VOIP solutions
- Manage Microsoft Exchange Server
- Telephone solutions
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.