IT Help Desk Support - Level II (MSP)
K2 StaffingBoise, Idaho, United States
Posted April 2, 2025
Full Time
About the Company
K2 Staffing is a veteran recruiting firm built on four decades of business and talent-placement expertise. The company specializes in sourcing and retaining high-quality professionals for long-term roles, using a rigorous discovery process that yields customized hiring plans tailored to each client's needs. By combining advanced technology with a 'high-tech, soft-touch' approach, K2 delivers precise candidate matches while maintaining personal relationships that prevent short-term hires and costly misplacements. Its commitment to both candidate and client success makes K2 a trusted partner for organizations seeking lasting talent solutions.
Job Description
Our client is a leading Managed IT Solutions Company located in Boise, ID and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience.
Requirements
- Must have worked for an MSP (managed services provider) in the past.
- Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
- History of network and firewall administration (Sonicwall & Meraki).
- RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM.
- PSA Ticketing Experience with Autotask or Connectwise.
- Basic knowledge of network, server, and workstation troubleshooting knowledge.
- Excellent customer service skills (courteous, tactful, and professional demeanor).
- Excellent written and verbal communication skills, with experience presenting to groups.
- Reliable work ethic.
- A willingness to learn and grow