IT Service Desk Manager- MSP

Our client is a leading IT Solutions Company located in the San Jose area, CA and they are in need of a IT Technical Support Manager. A qualified candidate would have both proven experience with technology and outstanding personal communication skills.

Requirements

• Previous managerial experience
• Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
• 3 years of experience in a client-facing environment such as sales engineering
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• Experience writing proposals for and implementation of technical solutions to fulfill business needs
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Experience with RMM (remote monitoring and management) tool
• Working knowledge of PSA (ticketing) tools
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
• Sales training experience
• Having worked in an MSP environment

Benefits

• Challenging work
• Career opportunities
• Pleasant work environment
• Ongoing training