Remote / Offshore Level II IT Help Desk Support Technicians
K2 StaffingJohannesburg, Gauteng, South Africa
Posted September 30, 2025
Full Time
About the Company
K2 Staffing is a veteran recruiting firm built on four decades of business and talent-placement expertise. The company specializes in sourcing and retaining high-quality professionals for long-term roles, using a rigorous discovery process that yields customized hiring plans tailored to each client's needs. By combining advanced technology with a 'high-tech, soft-touch' approach, K2 delivers precise candidate matches while maintaining personal relationships that prevent short-term hires and costly misplacements. Its commitment to both candidate and client success makes K2 a trusted partner for organizations seeking lasting talent solutions.
Job Description
We are seeking a Remote / Offshore Level II IT Help Desk Support Technician to support business desktop and server environments. The ideal candidate will have proven experience in troubleshooting Windows desktop and server issues, as well as intermediate networking and vendor-specific hardware/software solutions.
Requirements
- Prior experience working for a Managed Services Provider (MSP) is required
- Minimum of 3 years in IT support roles (Help Desk, Desktop Support, IT Support Analyst, Service Desk, User Support, etc.)
- Hands-on experience with Remote Monitoring & Management (RMM) tools such as ConnectWise, Kaseya, or Ninja
- Familiarity with Professional Services Automation (PSA) / ticketing systems, such as Autotask
- Exposure to firewall and network administration (SonicWall, Meraki)
- Strong troubleshooting background across networks, servers, and workstations
- Experienced in Cloud-based environments
- Excellent customer service skills with a professional and courteous approach
- Strong written and verbal communication skills, including group presentation experience
- Dependable, with a consistent work ethic
- Eagerness to learn and expand technical expertise
Benefits
- Competitive salary
- Opportunities for career growth and development