Service Center Technician

Kanza Cooperative is seeking a dedicated and customer-focused Service Center Technician to join our Tire & Automotive Services team.

Requirements

• Provide excellent customer service by answering telephone and assisting customers with sales, questions, or concerns.
• Perform functions of co-workers as needed.
• Coordinate service scheduling, including vehicle maintenance and delivery.
• Inform regular customers of new products and/or services.
• Examine vehicle and determine need for repairs by road test, by use of mechanical testing devices, by questioning customer about vehicle's performance or by visual inspection of vehicles as qualified or works with a qualified technician.
• Assist with the sale of tires and inventory control.
• Responsible for point of sale.
• Use power air tools, manual hand tools and other shop equipment as qualified or works with a qualified technician.
• Assist in the cleaning and maintenance of the shop work area.
• Exhibit sufficient computer technology skills.
• Work cooperatively with other locations to accomplish company goals.
• Provide excellent customer service by managing difficult or emotional situations, responding promptly to customer needs, resolving questions, complaints, and concerns immediately and meeting commitments.
• Effectively communicate by verbal and written means with customers, employees, and management.
• Take all possible safety precautions to avoid accidents or injuries.
• Maintain and promote safety awareness; follow safety policies, procedures, and reporting requirements.
• Understand and comply with all state and federal regulations.
• Present a clean and professional appearance.

Benefits

• Health, dental, vision & life insurance
• Flexible spending account
• 401(k) matching
• Coop retirement benefits
• Paid leave benefits (including parental leave)