IT Service Specialist

The IT Service Specialist is responsible for providing expert troubleshooting, diagnosing, and resolution for internal and remote user incidents and requests. They will also partner with site management and work cross-functionally to align technical improvements, projects, and solutions with business objectives.

Requirements

• Bachelor's degree in computer science/information systems
• 3+ years of hands-on technical support experience in a multi-user environment
• CompTIA A+ certification
• Intermediate knowledge of Windows, O365, MS Office suite, Outlook, VOIP clients, print servers, SCCM, Azure, and mobile device management
• Working knowledge of project management, ITIL Fundamentals, and structural process implementation

Benefits

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HSA, FSA and 401K matching plans
• Paid sick time
• Short and long term disability insurance