Customer Support Agent – Afrikaans Support

Karri Payments is a fintech company seeking a Customer Support Agent to provide exceptional customer service and support to customers via email, phone, and live chat.

Requirements

• Proficient in spoken and written English
• Knowledge of additional languages is a plus
• Credit / Criminal clear
• Matric / Grade 12
• Previous experience in a customer service role (preferably in fintech, banking, or technology)
• Compulsory-Excellent communication skills, both verbal and written in Afrikaans
• Must have excellent process, technical and analytical skills
• The ability to deliver results within defined timeline
• Advanced Excel Skills
• Strong problem-solving abilities and a customer-first mindset
• Ability to work in a fast-paced environment and handle multiple tasks
• Strong listening skills, open to input from other team members and departments
• Proficiency in CRM systems and ticketing platforms
• Basic knowledge of financial services or payment processing is a plus

Benefits

• Competitive salary
• Dynamic and collaborative work environment
• Opportunities for career growth and development
• The chance to be part of an innovative fintech company making a real impact