Karri Payments is a fintech company seeking a Customer Support Agent to provide exceptional customer service and support to customers via email, phone, and live chat.
Requirements
- Proficient in spoken and written English
- Knowledge of additional languages is a plus
- Credit / Criminal clear
- Matric / Grade 12
- Previous experience in a customer service role (preferably in fintech, banking, or technology)
- Compulsory-Excellent communication skills, both verbal and written in Afrikaans
- Must have excellent process, technical and analytical skills
- The ability to deliver results within defined timeline
- Advanced Excel Skills
- Strong problem-solving abilities and a customer-first mindset
- Ability to work in a fast-paced environment and handle multiple tasks
- Strong listening skills, open to input from other team members and departments
- Proficiency in CRM systems and ticketing platforms
- Basic knowledge of financial services or payment processing is a plus
Benefits
- Competitive salary
- Dynamic and collaborative work environment
- Opportunities for career growth and development
- The chance to be part of an innovative fintech company making a real impact