Property Operations Lead

The Property Operations Lead role is an on-site facilitator of everything that the Kasa guest will experience during their stay. The role involves ensuring that all public spaces are clean, safe, and well-maintained, and identifying, prioritizing, and executing cost-effective property improvements aligned with Kasa brand standards.

Requirements

• Think like an owner at all times by taking accountability for all facets of unit/building performance;
• Proficient with modern technology tools and effectively uses them to complete daily work;
• Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks;
• Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners;
• Reliable and takes pride in arriving to work on time;
• Collaborative and works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department;
• Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs;
• Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development;
• Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience;

Benefits

• Kasa Travel Credit
• Paid Time Off
• Health Coverage