Renewal Specialist

Kaseya is seeking a Renewal Specialist to drive contract renewal rates, support retention, and identify upsell opportunities for software contracts across its customer base. The role involves working closely with account management, general managers, and product teams to share customer feedback and support customer negotiations. The position requires strong negotiation and relationship management skills, as well as experience managing or supporting software contract renewals and driving retention outcomes.

Requirements

• 2+ years of experience in renewals, account management or customer success in a B2B or SaaS environment
• Direct experience managing or supporting software contract renewals and driving retention outcomes
• Experience using CRM systems such as Salesforce
• Strong negotiation and relationship management skills
• Ability to work in a fast-paced environment and manage multiple priorities

Benefits

• Equal employment opportunity