Bilingual eCommerce Support Specialist (West Coast)
Kate FarmsCalifornia, United States
Posted April 10, 2026
57600 - 62400 USD
Full Time
About the Company
Kate Farms is a company with heart, founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities.
Job Description
Kate Farms is a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. The company is looking for a Bilingual eCommerce Support Specialist to provide excellent support for customers who are on their wellness journeys and to help people live their best lives.
Requirements
- Effectively interact with customers via phone, webform, or chat to provide clear, accurate information in an empathetic manner.
- Listens well and demonstrates patience and understanding in customer interactions and with their teams, and in meetings.
- Anticipates and proactively suggests resolutions to customer questions that are tailored to individual customer requests.
- Adapts to changing workflow processes, accommodate shifting urgencies, manage multiple priorities & goals depending on levels of urgency, and meet deadlines through efficient time management.
- Meets or exceeds performance expectations including Customer Satisfaction scores, quality scores, and customer resolution time.
Benefits
- 401k Matching
- Retirement Plan
- Paid Time Off
- Paid Sick Leave
- Paid Holidays
- Flexible Spending Accounts (FSA)
- Tuition Reimbursement
- Employee Assistance Program
