Contact Center/Customer Service Inbound
KellyFlorida, United States
Posted January 17, 2017
Full Time
About the Company
Kelly is a global leader in staffing solutions, connecting over 450,000 people with work annually since inventing the industry in 1946. With expertise across various industries and markets, Kelly's extensive network of suppliers and partners ensures unparalleled access to talent, making them indispensable for organizations seeking skilled professionals.
Job Description
Provide empathetic assistance to stranded motorists in a positive, production driven environment. Represent well established and internationally known brands.
Requirements
- Flexible work schedule Monday through Friday (1st, 2nd, or 3rd shift; including the potential for weekend work)
- Call center or retail customer service experience
- Excellent clear communication skills
- Ability to probe calls to ascertain location and locate service provider to arrange emergency auto dispatch service nationwide
- Ability to read maps and utilize internet resources to determine customer’s location
- Active listening skills
- 1-2 years of experience in Customer Service (Call Center preferred)
- High School Diploma or equivalent
- Schedule Flexibility is a must
- Desire to help others
- Possess a positive attitude
- Regular, predictable attendance is an essential function of this job
- Need Bi-lingual Spanish
- Intermediate Microsoft Office/Windows Proficiency
- Basic PC knowledge and ability