Customer Care Representative

Kelly Services is seeking high skilled individuals to fill Production Technician openings at the Nissan manufacturing plant in Canton, MS. Responsibilities include analyzing problems, providing information and solutions, and developing positive customer relations.

Requirements

• Analyzes problems and provides information/solutions
• Operates a computer to obtain and extract information, documents information, activities and changes in the database
• Thoroughly documents inquiry outcomes for accurate tracking and analysis
• Develops and maintains positive customer relations and coordinates with various functions within the company
• Researches and analyzes data to address operational challenges and customer service issues
• Provides external and internal customers with requested information
• Receives and places follow-up telephone calls and e-mails to answer customer questions
• Uses computerized systems for tracking, information gathering and troubleshooting
• Seeks, understands and responds to the needs and expectations of internal and external customers
• Requires a HS diploma or equivalent
• Must have at least 1 year of previous experience in an automated customer service environment
• Good communication skills both written and verbal
• Good computer navigation skills
• Excellent customer service skills
• Call center background is preferred

Benefits

• Confidentiality of personal information as per EEO standards