IT Service Management Analyst
KFCCanada
Posted May 18, 2026
Full Time
About the Company
KFC is an iconic fast-food chain serving world-famous fried chicken globally, focused on employee growth and delighting customers.
Job Description
The IT Service Management Analyst is responsible for providing oversight for evolution of the Problem and Change Management processes while enhancing the user experience. Responsibilities include problem management, continuous improvement of IT internal processes and user experience, change management, and reporting and communication.
Requirements
- 3+ years of experience in IT Service Management
- Experience with ITIL framework and ServiceNow ITSM tool
- Analytical and problem-solving skills
- Strong communication and collaboration skills
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
