Support Engineer

Kinsta is a top provider of managed hosting for WordPress seeking a Support Engineer to provide technical support to customers through live chat system.

Requirements

• Fluency in English with excellent written communication skills
• Great customer service skills with online customer service experience
• Experience with Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching
• Understanding of WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics
• Comfortable navigating within a command line environment
• Familiarity with Cloudflare, Buildpacks, Dockerfiles, third-party Git repository services, npm, or Composer

Benefits

• Annual remote expense budget
• Flexible PTO
• Paid parental leave
• Annual professional development budget
• Sabbatical
• Location-specific healthcare benefits
• Pension plan
• 401k contributions