The Associate Account Manager will drive an excellent client experience by driving customer satisfaction amongst their portfolio of clients, ensuring that clients day to day needs are met to a high standard by our delivery teams as well as converting satisfaction into revenue, via upsell opportunities and additional services.
Requirements
- Manage a portfolio of client accounts
- Build strong, long-term relationships with both office managers, lead tenants and influencers
- Stay on top of the detail of a client’s experience and service from Kitt, paying proactive attention to matters such as service requests, chat messages, health and safety procedures
- Escalate proactively and effectively when clients encounter issues, bringing in Senior Operations Managers and Senior Account Managers
- Hit or exceed KPIs in terms of sending proactive updates to clients
- Drive client retention, satisfaction, and revenue growth through proactive engagement and updates
- Identify opportunities for upselling and cross-selling services
- Create a funnel of commercial and expansion opportunities from their portfolio, that can be converted into deals by the Senior Account Managers
Benefits
- Generous stock option scheme
- 28 days holidays a year plus Bank Holidays
- Up to 12 weeks paid parental leave for the primary caregiver
- Pregnancy loss support leave
- Regular socials
- Octopus MoneyCoach
- Workplace Nursery Benefit
- Cycle to Work scheme
- Season Ticket Loans
- WellHub and Dr Care Anywhere to support your mental and physical health and wellbeing