Senior Customer Success Manager

We are seeking an experienced and proactive Senior Customer Success Manager to lead the delivery of exceptional client experiences across a portfolio of key accounts. The role combines operational account management with team leadership, ensuring both client satisfaction and the development of a high-performing Customer Success team.

Requirements

• Proven experience in Customer Success, Account Management, or similar client-facing roles
• Demonstrated experience managing large, strategic accounts
• Prior experience leading or mentoring a small team
• Strong problem-solving skills and ability to manage escalations effectively
• Excellent communication and stakeholder management skills
• Commercially minded with a focus on client growth and retention

Benefits

• Generous stock option scheme
• Starting salary of £54,500 - £70,000
• 28 days holidays a year plus Bank Holidays
• Up to 12 weeks paid parental leave for the primary caregiver
• Pregnancy loss support leave
• Regular socials
• Octopus MoneyCoach
• Workplace Nursery Benefit
• Cycle to Work scheme
• Season Ticket Loans
• WellHub and Dr Care Anywhere