Senior Customer Success Manager

We're looking for a Senior Customer Success Manager to join our growing team. You will work closely with Account Executives and Solutions Architects to ensure customers achieve their business objectives, advise them on best practices, and act as the voice of the customer internally.

Requirements

• Fluency in English and Arabic
• 2-3 years relevant work experience in customer success, account management, digital consultancy, or project management
• Experience working with a portfolio of accounts, supporting a highly technical product
• Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organisation
• Ability to set priorities, drive decisions, and get closure on recommendations and issues
• Experience successfully managing customer engagements to completion and customer satisfaction

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Flexible work schedule
• Remote work option
• Autonomy to choose where to work and when