Customer Success Manager

YOOBIC is a digital workplace platform built for frontline teams in retail and hospitality. We’re expanding our Customer Success team and looking for a Customer Success Manager to help our clients get the most value out of the YOOBIC platform.

Requirements

• Experience in Customer Success, Account Management, or Consulting (preferably in SaaS)
• Strong client-facing and communication skills
• Comfortable leading video calls with clients
• Experience running business reviews (QBRs)
• Strong project management and organizational skills
• Analytical mindset (comfortable with data, reports, KPIs)
• Proactive, problem-solving attitude
• Ability to work in a fast-paced, global environment
• Detail-oriented and highly organized

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan