Customer Success Manager

We are seeking a Customer Success Manager to drive customer growth and retention by ensuring small and mid-sized law firms realize measurable value from onboarding through renewal and beyond. You will analyze usage data, identify trends, and proactively mitigate risk to improve outcomes. You will partner with customers to lead onboarding, define success outcomes, and build tailored success plans that drive measurable value.

Requirements

• Curious, adaptable, and eager to learn
• Collaborative team player who listens actively and understands customer needs
• Proactive in engaging customers and driving outcomes
• Able to guide and educate customers without over-directing solutions
• Strong presentation, verbal, and written communication skills
• Skilled at independent problem solving and troubleshooting
• Experience in Customer Success, Professional Services, Consulting, or Account Management in a customer-facing role

Benefits

• Modified hybrid employment
• Reimbursement of travel expenses
• Equal opportunity employer
• Inclusive environment for all employees
• Real growth opportunities
• Opportunities to work with cutting-edge AI