Customer Success Manager

This is a fantastic opportunity to join Luminance, the pioneer of Legal-GradeTM AI for enterprise, as a Customer Success Manager. You will work with businesses spanning top international law firms and household names in every sector to cultivate relationships and transform the way individuals and companies work with contracts.

Requirements

• Bachelor's of Master's Degree in a scientific or analytical discipline
• Highly organised with ability to multi-task and prioritise effectively
• Self-driven and proactive
• Excellent communication and interpersonal skills, both verbal and written
• Patient and active listener
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Detail oriented with a problem-solving attitude
• Excellent product knowledge
• Passion for customer experience
• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan